I do not promote brands or permit advertising on my site. But when credit is due – I give it. Some 10- 15 years ago I replaced two defective bath tub/shower faucets which had washer valves with new identical faucets which used ceramic valves. Coincidentally both developed problems in the past few months. I did not have receipts but knew I had purchased them from Home Depot.
The first problem was a dripping faucet which needed a new ceramic valve – cost about $6. I am always interested in how companies service their customers so I decided to pursue this with HD. I was placed in touch with the Store Support Center, Resolution Expediter, who requested 4 photos of the faucet to identify the brand and model. Within a few days the parts arrived and the leak was fixed.
The second problem with the other faucet was that the ceramic handles on the faucet had broken – don’t ask me how, this is my son’s bathroom. The replacement parts would have cost >$50 and would not have matched exactly. Knowing the drill and whom to contact it was a quick process to snap 4 photos and email them off – see below.
When I originally installed the faucets I had to cut out a rear access panel which I had screwed into place when the job was done, so it was easy to remove the panel and snap the rear photos. Two days after my email I received a call saying they had identified the faucet and I would receive replacements within 6 business days. In the event, I received the replacement parts within a week of my emailing the photos, talk about service. The parts matched exactly and a couple of extras were included as well.
An effortless, costless repair which leaves a good feeling toward a major retailer.